Soft Skills Training

18 Great Tips & Reminders to Help You Create More Powerful Partnerships with Clients

1) You can start to build a partnership with clients the first time you meet them—and you can build it up or tear it down at every meeting thereafter. 2) Along with delivering great work, your objective on any project should be to build a partnership with your clients. 3) Stop blaming your clients for their behavior, and start changing how you interact with them. 4) The goal is to move to a partnership with your client, so that you are providing lasting value and the customer commits to a … Read More

The Disease of Expertise

If you’re like most consultants you love to provide great answers to your clients. And after all, isn’t your expertise what clients are paying you for? Well, yes and no. In our work with some of the largest Professional Service organizations in the world as well as smaller start-up companies, we’ve found a problem we call “the disease of expertise”: consultants like to give clients their best answers before they have even heard the client’s full view of the problem! This is counter-productive for two main reasons: Clients are more … Read More