Client Relationship Skills Training

Four Reasons Clients Reject Your Great Ideas

Every consultant’s been there: You’re ready to present your best recommendations to a client. You’ve got charts, logic, visuals, benefits, a well-thought-out argument, and more. You do your best and put it all out there…and somehow you’re faced with a brick wall. What happened? It’s critical that you’ve done your homework before you present recommendations: You’ve listened well, and understood the client’s short and long-term needs. You’ve learned as much as you can about their business. You’ve verified their criteria for making a decision, and you’ve made sure that you’re … Read More

18 Great Tips & Reminders to Help You Create More Powerful Partnerships with Clients

1) You can start to build a partnership with clients the first time you meet them—and you can build it up or tear it down at every meeting thereafter. 2) Along with delivering great work, your objective on any project should be to build a partnership with your clients. 3) Stop blaming your clients for their behavior, and start changing how you interact with them. 4) The goal is to move to a partnership with your client, so that you are providing lasting value and the customer commits to a … Read More

Four Ways to Persuade a Client With Integrity

If you’ve tried to sell clients to provide resources or time or purchase new services you know it can be difficult to convince others, and more difficult still do it with complete integrity. Maybe you’ve been uneasy with the persuasive trickery or manipulative techniques that you’ve read about or see others try. It can feel pretty uneasy when you try to twist clients into your way of thinking. Beyond that, when clients feel that you’re “selling” them, the trust you’ve built with them can go out the window. Trust, of … Read More